Privacy policy

Thanks for visiting Robel steel and to read its privacy policy (hereinafter the Policy).

By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to your data and personal information being treated in accordance with this policy, where applicable.

This privacy policy is composed of the following elements:

  1. Privacy Policy Objectives/Scope and Application
  2. Why we collect your information/Effective date
  3. Methods of obtaining consent/method of collecting it
  4. Objectives of data collection/use of collected information
  5. Purposes of data processing/storage of information
  6. Personal information collected/data security
  7. The processing processes used/information communications
  8. Terms and conditions, control of personal information/compliance and enforcement of the law,
  9. Reasons for sharing personal information with third parties/commercial transfers
  10. Use of cookies and similar technologies/your rights and choices
  11. Retention of personal information.
  12. Personal Information Protection Officer

1. Privacy Policy Objectives/Scope and Application

Respect for privacy and the protection of personal information are essential for us, which is why, with this Policy, we intend to protect them in accordance with the laws in force.

In order to ensure this protection Robel steel undertakes to collect, process and share information that identifies an individual only when the individual has consented to it, unless permitted or required by law, in which case your consent will not be necessary.

The purpose of the Policy is to inform users of why and how, Robel steel or anyone acting on their behalf, will collect and use their personal information. It is intended to be in plain language in order to ensure informed consent from users.

For the purposes of this Policy, “Personal Information” means any information about an individual that is identifiable or allows an individual to be identified. Where possible, we will anonymize, pseudonymize and/or aggregate these so that they no longer identify a person.

2. Why we collect your information/Effective date

Personal information that is collected and used is collected and used for the following purposes, among others:

  • in order to allow you to access and use the service appropriately;
  • in order to process your requests, in particular requests for information and reservations;
  • in order to allow you to apply for a posted position;
  • to allow you to subscribe to our newsletter or to an activity;
  • to deal with issues reported to us by you, including to troubleshoot, support, optimize, and review website security breaches or to restore lost data;
  • in order to evaluate, optimize and improve the content and functionalities of the website;
  • to communicate with you in relation to a request you have made or your experience with our services or our website;
  • in order to offer you advertising content, in particular through “retargeting” (or “remarketing”), and to improve the content of our advertisements and our service in such a way that they are better adapted or of interest to you;
  • in order to track your use of the functionalities of the website.

We only use personal information for the purposes for which it was collected.

3. Methods of obtaining consent/method of collecting it

We are committed to obtaining consent before collecting an individual's personal information. Consent may be express or implied and may be provided directly by the individual or by their authorized representative.

We prefer to obtain explicit consent, whether verbally, electronically, or in writing. However, implied consent can be reasonably inferred from an individual's action or inaction. For example, providing a name and address to receive a publication or a name and telephone number to obtain an answer to a question is considered to be implied consent to the collection of information containing personal information. To determine the appropriate type of consent, we consider the sensitivity of the personal information in question, the purposes for which it is collected, and the reasonable expectations of an individual in a similar situation.

When you access this service, your computer and our server automatically exchange data. This exchange is necessary for the server to send you a file compatible with the computer equipment you are using. The data exchanged are as follows:

  • the identification of your Internet access provider;
  • your IP address (numerical address that allows the precise location of a computer connected to the Internet network, for example: 123.45.67.890);
  • the type of browser (for example: Chrome, Safari, Firefox, Explorer) and operating system (for example: Windows, Mac OS) that you are using;
  • the pages you visit;
  • the date and time you access these pages;
  • the address of the referring site, if you access this site from another website.

Most of the information transmitted automatically between computers does not allow us to know your identity. They are only collected because of technological requirements inherent to Internet browsing. We keep this data for statistical purposes. They are used to count the number of visits and to know the most visited pages, the technology used by visitors, the addresses of referring sites and the country of origin of visitors.

Use of cookies

Cookies are used to facilitate navigation within the pages of this service. These cookies do not collect personal information about you. You can set your browser to block cookies at any time. However, this action may deprive you of certain functionalities offered on the site.

If you use a computer in a public place or if you share a computer with other users, be sure to clear your browsing history before ending each session.

Use of Google Analytics.

We use Google Analytics on this site, a web audience measurement tool using cookies. Google Analytics collects information that is not personal in nature, but rather statistical data in aggregate form, in order to analyze how visitors use the website.

The information collected relates to your browsing on this site, which is stored on servers located in particular in the United States. Google may communicate this information to third parties if required by law or when these third parties process the data on its behalf.

The information collected by the tool is, for example, the pages you visit, the date, time, duration and frequency of your visits, and the links you click on. The type of operating system on your computer as well as the language of your computer, the name of your Internet service provider, and your geographic location (region) are also part of the information collected. Your IP address is also collected, but it is anonymized (truncated) to ensure the confidentiality of information about you. The anonymization of an IP address makes it possible to prevent the identity of an Internet user from being known by means of it.

Google only uses the information collected to produce statistics and reports on navigation on this site, which allows Patrimoine Culturel Vieux-Saint-Eustache to improve its electronic service delivery. Under no circumstances will Google associate the information collected on this site with any other data it stores.

If you wish, you can prevent Google from recording information about your browsing by installing on your computer the Google Analytics deactivation browser add-on.

Personal and confidential information

Robel steel may also collect certain personal information about you, which may include, as the case may be, your full name, mailing address, email address, telephone number that you provide voluntarily while using the features of the website, in particular when you apply for a job, when you register for a job, when you register for an activity, when you register for an activity, for our newsletter, and when you book your visit. These features that we use ensure that personal or confidential information about you is communicated between the various service partners (web host, web developer, marketing agency, etc.). These partners will maintain the confidentiality of this information in accordance with applicable laws.

By using this service, you consent to the following information being exchanged between the service and our partners:

  • the answers to the questionnaires you have completed (for example, your first and last name, your telephone number, your email address, etc.);
  • your marketing preferences, for example, if you want to receive marketing communications or newsletters from us.

If we want to use personal information for a new purpose, we will describe the intended use and ask for consent again.

It is not always possible, particularly in the context of a request from the State, to obtain the consent of the individual to collect, use or disclose personal information. We are committed to never sharing this type of information except in accordance with this Policy, except as required or permitted by law.

4. Objectives of data collection/use of collected information

The information collected is collected in accordance with the purposes and objectives set out in this privacy policy.

Some of the reasons why we collect your personal information include:

  • manage our relationship with you;
  • personalize the delivery of our products and services;
  • keep track of booking history and activity;
  • prevent fraud or manage risks;
  • provide support and after-sales service for our products and services.

Marketing

You send marketing communications using the data you have provided to us if you have made a purchase from us or if you have expressed a genuine interest in making a purchase, and if you have not opted out of receiving marketing communications, as permitted by applicable law.

You can ask us to stop sending you marketing communications at any time by clicking on the unsubscribe link at the bottom of each communication sent.

If you choose to stop receiving marketing communications, we will continue to perform our other relevant activities using your personal information, including sending non-marketing messages, for example, a reservation or registration confirmation.

  • To provide products and services : We will collect and process the data and information necessary to fulfill our mission and our contractual obligations.
  • To ensure and improve these products and services : The data collected during your interactions with our services may be used to analyze and improve the functioning of our products and services.
  • To develop new products and services as well as for AI : The data collected can be used in research and development to offer new products and services to our users, in particular through advertising and marketing messages. In addition, the collected and aggregated data will be likely to be processed by algorithms using artificial intelligence.
  • To offer personalized products and services : The collection and analysis of data generated by your interactions with our services allows us to develop and create products and services that are relevant to always best meet your expectations in terms of culture and entertainment, in particular in order to plan adaptation measures for customers who need it.
  • To assess the performance of products and services : The data is collected in order to have information on the advantages but also the disadvantages of our products and services in order to evaluate and solve them if necessary, in particular through surveys. This allows us to ensure the quality of our products and services in addition to promoting risk management.
  • To protect the privacy of our users. The data collected allows us to verify the identity and protect the privacy of people who communicate with us by telephone, electronically or otherwise.
  • To meet legal obligations. Data is collected to meet obligations arising from laws, regulations or international treaties.

5. Purposes of data processing/storage of information

Robel steel may collect personal information in a variety of forms, but will do so only by lawful means and only for the necessary purposes disclosed to you, as described in this Policy, or as permitted or required by law. We keep personal information for a period of 2 years in accordance with the provisions of the law either to:

  • provide you with adequate access to the service;
  • to fully respond to your requests;
  • to achieve the stated purposes;
  • offer its products and services;
  • comply with its legal obligations;
  • resolving disputes;
  • apply the terms of agreements that we may have with you.

After this period, we ensure that they are anonymized or we destroy them in order to ensure protection against unauthorized access or communication.

The personal information collected, as well as its sensitivity, may vary depending on the context in which the interactions between you and Robel steel That is why we must first inform you of the nature of the personal information we use.

We protect all personal information collected. Among the personal information that may be collected and used, we pay particular attention to:

Name and contact details. First and last name, email address, mailing address, telephone number, and other similar information used to communicate with you.

Credentials. Passwords, password hints, and other similar security information that is used to identify you and access your account.

Demographics. Data about you such as your age, gender, country and language of communication.

Payment data. Data required to process your payments, such as the number of the payment instrument (for example, credit card number) and the security code attached to it.

Subscription data. Information about your subscriptions relating to cultural events but also to newsletters from cultural companies.

Sounds and images. Audiovisual data to ensure the safety of our users, in particular on the places where cultural events for which we organize or host take place.

Interactions. Data relating to your use of the websites, platforms and tools created. This is data that you provide in order to use the products. In other cases, such as error reports, this is data that we generate.

Other examples of the interaction data we collect include:

  • Data on sites visited and usage. For example:
    • Payment and account history. Data about the items you buy and the activities associated with your account.
    • Problem solving and help data. Information you provide when you communicate with Robel steel for help, including what products you use, and other information that helps us resolve your problem.
  • Interests and preferences. Data about your interests and preferences, such as the artists or the style of music that make you travel to concerts, the types of exhibitions and/or cultural events that interest you, the cities you are ready to go to to attend certain cultural events. In addition to the information you have explicitly provided, the other data we collect sometimes allows us to define or guess your interests and preferences.
  • Content consumption data. Information about multimedia content (e.g., television, video, music, music, audio, books, apps, and games) that you access through our products.
  • Research and orders. Search queries and commands that you use when using our website.
  • Text, input, and handwritten input data. Text, input, and handwritten input data, and related information.
  • Location data. Data, which may or may not be accurate, about the location of your device. For example, location data may be collected from a device's IP address or account profile data that shows less accurately where you are, such as a city name or postal code.
  • Other data. Other data provided when you use our website, including data from Google Analytics.

6. Personal information collected/data security

To provide our products and services. We use data to make our products and services work, as well as to provide you with rich, interactive experiences. All personal information and other data is stored on servers in Canada with high security guarantees, protected against improper use and access by unauthorized persons. We strive to maintain the physical, administrative, and technical security measures necessary for our offices and information retention centers. Personal information is only made available to individuals (employees or agents) who need access to this information in order to carry out their responsibilities.

We use reasonable means to protect your personal information transmitted during your use of the website. More specifically, we use technical and organizational measures to protect your personal information against loss or theft, as well as against unauthorized access or disclosure, both within and outside of our organization.

However, no security mechanism is perfect and you should know that there is always a certain risk of security breaches. Gestion Or Concept Inc. declines all responsibility for the fact that such information concerning you could be disclosed, except in case of negligence on our part.

All data, including personal information, collected as part of your use of the website, is stored on servers located in Canada. However, this data may be processed by third party service providers with Robel steel located outside of Canada to enable them to carry out mandates on our behalf. In the latter case, we take reasonable steps to ensure that these third parties are bound by appropriate guarantees.

For example, Robel steel

Improvement of products and/or services. We use data to improve our products, in particular by adding new features or capabilities (Error reporting when buying a ticket, or by consulting an online program, etc.).

Customization. Some products include personalized features, such as recommendations that optimize your experiences and satisfaction. These features use automated processes to tailor your experiences based on the data we have about you, such as inferences we make about you and your use of the product, your activities, interests, and location.

Development of products and/or services. We use data to develop new products. For example, we use personal information that we anonymize or pseudonymize in order to better understand the needs of our customers.

Customer support. We use data to diagnose and resolve issues with products and/or services, restore access to your personal account, and provide other support and support services.

Contribute to the security and resolution of problems. We use data to help secure and resolve issues with our products and services. This includes using data to ensure the security of services offered to our customers, detecting malware and malicious activity, resolving performance and compatibility issues to help customers get the most out of their experience, and informing them of updates to our products and services. This may include using automated systems to detect security issues.

Safety. We use data to protect the safety of our products and customers. Our security features can prevent the functioning of malicious software and inform users of the detection of malicious software on their device or use video surveillance to ensure the safety of the public during events.

Surveys and promotional communications. We use the data we collect to provide surveys and promotional communications. You can subscribe to email subscriptions, respond to surveys, and choose whether or not to receive promotional communications from Robel steel by email, SMS, postal mail and telephone. For more information on managing your contact information, email subscriptions, and promotional communications, see the How to Access and Control Your Personal Information section of this Policy.

Relevant offers. Robel steel uses data to provide you with relevant and important information about the products and services offered. We analyze data from a variety of sources to predict what information will be most interesting and relevant to you and communicate that information to you in a variety of ways. For example, we can predict your entertainment interests and suggest new activities that you may like.

Publicity. Robel steel uses data collected through its interactions with you, some of our products, and on third party websites to advertise our products and services, including on third party sites. Sometimes we may use automated processes to make ads more relevant.

Business transactions. We use data to process your transactions with us. For example, we process payment information to provide customers with product subscriptions and use contact information to provide products purchased from our online stores/ticketing services.

Report creation and business operations. We use data to analyze our operations and improve decision-making. This allows us to make informed decisions and create reports on the performance of our activities.

Protection of rights and property. We use data to detect and prevent fraud, resolve disputes, implement contracts, and protect our property. For example, we use data to confirm the validity of tickets sold in order to fight fraud. We may use automated processes to detect and prevent activities that violate our rights and those of others.

Legal compliance. We process data to comply with the law. For example, we use the age of our customers to be sure that we are meeting our obligations to protect the privacy of children or to ensure that the customer meets the recommended age for hearing. We also process contact details and identifiers to help customers exercise their data protection rights.

Searches. We use data to conduct research, including for scientific purposes and in the public interest, where permitted by law.

7. The processing processes used/information communications

Robel steel attaches the greatest importance to the security of your personal information and is committed to treating it according to industry norms and standards, only for the purposes for which it is collected as described in this policy or in a specific notice to this effect. However, the absolute protection of these is impossible given the security limits inherent in a transmission via the Internet. The information that is transmitted to us is therefore ultimately at the risk and peril of the user.

Service providers

We may use external companies and third parties to administer and offer services on our behalf, for example to process and maintain data, to analyze the quality of customer service, to track and manage reservations and applications and recruitment, to provide marketing services, etc.).

In this case, we take the necessary steps to ensure that these third parties only have access to the information that is necessary to carry out the agreed services, that they process your information for the sole purposes that we have identified and that they have in place measures to protect personal information that comply with applicable laws and that comply with the same conditions and the same level of protection as set out in this policy.

Third-party applications and software

We use applications or software, for example, to register for activities, to subscribe to the newsletter or for reservations. The information collected by the external developer (if applicable) depends on the features and functions offered by the application or software. In some cases, the developer does not receive any personal data. In other cases, the developer receives personal data only to offer its services.

Hyperlinks and third parties

The website may contain sharing or publishing options or links to third party websites or platforms. By using or activating these links or functionalities, you leave our website and your browsing then becomes subject to the terms of use and the personal information protection policies of these third parties.

We have no control over these third party platforms and the fact that these platforms are listed on the website does not engage our responsibility in any way.

8. Procedures, information control/compliance and law enforcement

Robel steel ensures that all personal information in its possession is as accurate, current, and complete as necessary for the purposes for which it is used.

You have the right to request access to your personal information for verification purposes and to request a correction if it is inaccurate. If you believe that your personal information is inaccurate or if you wish to have access to your personal information, you may make a request using the contact information provided at the end of this Policy.

To the best of our abilities, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.

In addition, there may be circumstances where we cannot provide you with access to your personal information. In particular, when access may lead to the disclosure of another individual's personal information and that individual refuses to consent to the disclosure of that information or when legal restrictions apply. If such a situation occurs, we will let you know why we cannot provide you with access to your personal information.

If your request concerns data appearing on third party web pages or platforms, please contact these third parties directly.

We may disclose information about you to the government, law enforcement officials, or private parties in accordance with the law, and disclose and use that information when we believe it is necessary and appropriate to:

  1. comply with applicable laws, legitimate requests, and legal procedures, including to respond to subpoenas or requests from government authorities;
  2. apply the terms and conditions that govern our products and services;
  3. protect our rights, privacy, safety, security, or property or the property of you or others;
  4. protect against, investigate, and discourage fraudulent, harmful, unauthorized, unauthorized, unethical, or illegal activities

9. Reasons for sharing personal information with third parties/commercial transfers

We do not share your personal information with businesses, organizations, or individuals outside of Robel steel except for our authorized suppliers and partners who require access to information for the purposes listed in and within the limits of this policy, as well as in the following cases:

  • With your consent.
  • For storage in cloud servers, in which case personal information could pass through third party jurisdictions. Note that we only use services from renowned companies with privacy policies.
  • For external processing purposes: We transmit personal information to other companies or trusted persons who process it on our behalf, according to our instructions, in accordance with this Privacy Policy, with a level of data security at least equivalent to ours and in accordance with any other appropriate security and confidentiality measures.

In particular, we use the services of third party suppliers to pool, clean and analyze data in the cultural sector so that they can value this data and develop tools for the benefit of the public or actors in the sector. To do so, these providers process the information provided in the following manner:

The data is first prepared and then classified so that it can be used.

From the prepared data, the provider creates aggregate statistics that contain general and non-personal information, sometimes combined with data from similar sources. This shared data is then used to establish global statistics such as origin analyses (mainly via postal codes) but also seasonality analyses or even price analyses (shopping basket type).

These data are then enriched using two different methods. The first is an enrichment by using third-party data that is freely available, such as socio-demographic data issued by the Census via the postal code. The second process is called enrichment by inference. Enrichment by inference consists, for example, in the context of a purchase of a ticket at the “under 25” rate, in deducing that the individual concerned is under 25 years old.

  • For legal reasons: We transmit personal information outside of our business if access to it is necessary to comply with applicable laws and regulations.

Robel steel is committed to not selling or renting your personal information to a third party.

Robel steel may sell or transfer part or all of the business or its assets, including your personal information, as part of a business transaction (or potential business transaction) such as a merger, consolidation, acquisition, reorganization, or asset sale in the event of bankruptcy, in which case we will make reasonable efforts to require the recipient to comply with this policy.

10. Use of cookies and similar technologies/your rights and choices

Robel steel may use cookies, web beacons, pixel tags, log files, or other technologies to collect certain personal information about visitors to our websites, as well as about the recipients of our newsletters, invitations, and other communications. Cookies are pieces of information transmitted by the server to the browser during a visit to the website and which allow the current connection to be uniquely identified. This data may include information such as your Internet address (IP), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time of your visit, the time spent viewing and any other statistics.

The cookies used are used in particular to retrieve the search history as well as the baskets (e.g. ticket purchases) linked to the session, to facilitate the user's online browsing experience. It is important to know that activating the cookie option may, depending on the configuration chosen, allow other servers to install cookies on your system. You can set your browser settings to inform you of the presence of cookies, giving you the option to accept them or not.

Please note that our website may contain links or references to third party sites. This policy ceases to apply when you leave our website and Robel steel is not responsible for the collection or processing of personal information by these third parties or through these external sources. You can choose not to provide us with your personal information. If you decide not to provide the information requested, in some cases, you may not be able to use certain features of the website and as a result we may not be able to provide you with products or services. For example, we may not be able to process your reservation.

Review, change, or delete your information

You can contact us directly to request that we review, change, or delete the information we maintain about you.

11.Retention of Personal Information.

Robel steel keeps the data collected for various periods of time, depending on their nature and their usefulness in offering our products and services. During the preservation period, Robel steel takes physical and technical measures to ensure the security of data containing personal information.

The main places where personal information is stored are the cities in which Robel steel has offices or facilities and in the cities in which Robel steel has servers containing the data collected by Robel steel

Personal information may be stored outside of the country in which you live, if a third party provider or other entity to whom we disclose personal information pursuant to this Policy is located outside of the country in which you live. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed, or stored, and may be accessed by government and law enforcement authorities in those countries or territories.

Once the retention period has expired, personal information is destroyed. Only statistics or reports containing depersonalized and anonymized data may be retained for extended periods of time.

We reserve the right to change this policy at any time. If this policy is updated, the date will be changed and the updated version will be posted on our website.

12.Responsible for the protection of personal information

Changes to these rules:

We make changes to this Privacy Policy from time to time. Any reduction in your rights under this Privacy Policy will not be implemented without your express consent. We always indicate when the last changes were made and allow you to access archived versions in order to consult them. If the changes are significant, we will post a prominent notice on our website (including, for some services, by means of an email notification).

If you have any questions, comments, or complaints about this policy, you may contact the person responsible for ensuring compliance with this privacy policy:

Patrick Bellavance, President
info@acierrobel.com
601 Industrial Blvd., Saint-Eustache (Quebec) J7R 6C3
450 623-8449 ext #222

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